You can verify and correct the recipient of confirmation messages as follows: select Integrations > Integration settings > invitation creation request > inviter object.

If documents are being sent through integration in your organization, and all confirmation emails are directed to one person – even if they did not create the documents – the reason is usually that the recipient of the confirmation emails has not been defined in the integration settings.

In the implementation of integration, the integration builder defines the inviter object in the invitation creation request. The email setting within the object specifies the email address to which confirmation messages are delivered.

If an email address is not provided, the system automatically selects the email address of the organization's first admin as the recipient.

If the confirmation messages are going to the wrong person, contact the integration builder and ask them to update the email setting to the correct one.

Question: Why are all confirmation messages going to one person, even though they have not created the documents?
Answer: The recipient of the confirmation messages has not been defined in the integration settings, so the system automatically directs the messages to the organization's first admin.

Question: How is the email address of the recipient of confirmation messages defined in the integration?
Answer: The integration builder defines the inviter object in the invitation creation request and, within it, the email setting to the address where the confirmation messages should be sent.

Question: What happens if the email setting is not provided in the inviter object?
Answer: The system automatically selects the email address of the organization's first admin as the recipient of the confirmation messages.

Question: What should I do if the confirmation messages are going to the wrong person?
Answer: Contact the integration builder and ask them to update the email setting to the correct one in the inviter object of the invitation creation request.

integration, confirmation message, recipient of confirmation messages, inviter object, email setting, admin, invitation creation request

This article has been translated using an AI-based translation tool. The contents or wording of these instructions may differ from those in other instructions or in the software.