Can't remember your password, what should I do?
If you cannot remember your password, go to our login page and click on the Forgotten password? button. This will allow you to create a new password for yourself via strong authentication and you can log in to your account with a username + password combination.
How do I proceed if I can't remember my username?
If you are unsure of your username or whether you still have Netvisor Sign credentials, you can register for Netvisor Sign as a private person through our registration page, where you should fill in your details. It doesn't matter if you already have an account - re-registering will redirect you to the same old environment with strong authentication. The service will identify you through strong authentication, and will automatically link you to your account. None of your old settings, permission and documents will be lost. The email address and password you set during re-registration will be your login credentials for Netvisor Sign going forward.
If you have been a business user, please note that when re-registering, you do not need to fill in the details of any business account, i.e. the "I also want to register a company" option should not be selected.
Why do my username and password not match?
If you receive the error message "Username and password do not match", it means that either the username or password has been entered incorrectly. Please first check that you have entered the information correctly. If the problem persists, we recommend re-registering as a private person, which will update your username and provide you with new login credentials.
What should I do when password reset doesn't work?
If the password reset doesn't work, we recommend re-registering as a private person.
Why doesn't logging in with Visma connect work?
If the login challenges are related to Visma connect, the most common reason for not being able to log in to Netvisor Sign with Visma connect is that the email address, password or authenticator application used is incorrect. After logging in, the page may redirect to a notification page that says "Your Visma connect account is not linked to your Netvisor Sign account". Please ensure that you use the credentials you have linked to Netvisor Sign when logging in.
If you have forgotten your Visma connect password, you can use the "Forgotten password?" link in the password entry view. You can either reset the old password and create a completely new one or order a one-time link to your email, which will allow you to log in immediately without entering a password.
If you have forgotten the email of the Visma connect account you have linked to your Netvisor Sign account, or do not remember which authenticator application you used when setting up Connect, please contact Netvisor Sign support.
This article has been translated using an AI-based translation tool. The contents or wording of these instructions may differ from those in other instructions or in the software.