Signatures are charged from the organization's signature package based on how many signatures are obtained from invitations sent through the organization account. The charge is not based on the number of documents or the invitation count.

For example, you send four invitations through the organization account, two of which receive a signature and two invitations expire. Only the completed signatures are deducted from the signature balance, and invitations that do not receive a signature are returned to the signature balance.

A signature is therefore not charged if the invitation is canceled, for example because it was not signed by the deadline, or if the invitation is manually canceled before signing.

Invitations sent through the organization account can also use sms invitations. Sms messages sent from the service are charged separately at €0.20 each (vat 0%).

You can verify which view you are in when creating an invitation:

In the organization account this notification does not appear at all. If signature invitations are sent from the organization account in excess of the license balance, the system allows the sending and the excess signatures are invoiced to the organization afterwards.

Question: How are signatures charged in the organization account?

Answer: Signatures are charged based on how many signatures are obtained from invitations sent through the organization account. The number of documents or the invitation count does not affect the charge.

Question: Do expired or canceled invitations reduce the signature balance?

Answer: They do not. Only completed signatures are deducted from the signature balance. Invitations that do not receive a signature are returned to the signature balance.

Question: When is a signature not charged?

Answer: A signature is not charged if the invitation is canceled because it was not signed by the deadline, or if the invitation is manually canceled before signing.

Question: How are sms invitations charged?

Answer: Sms invitations can be used for invitations sent through the organization account, and sms messages sent from the service are charged separately at €0.20 each (vat 0%).

Question: What should I do if I see the notification "You no longer have unused signatures"?

Answer: The notification means that you are in your personal view. Change to the organization account from the role menu in the upper right corner and proceed with creating the invitation in the organization account.

Question: What happens if invitations are sent from the organization account in excess of the license balance?

Answer: The system allows the sending even if the license balance is exceeded, and the excess signatures are invoiced to the organization afterwards.

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This article has been translated using an AI-based translation tool. The contents or wording of these instructions may differ from those in other instructions or in the software.