The person's name appears in Netvisor Sign in the format retrieved from the authentication channel at the time the person is registered at the service. Please note that first names, middle names, or last names cannot be changed directly within the Netvisor Sign service. When signing with a strong signature, the name is always retrieved through the strong authentication channel.

1. First, ensure that your new name has been updated in your authentication channel. Please note that in some channels (e.g., banks), name changes may take a couple of weeks to update.

2. Re-register for the Netvisor Sign service. Once your name is correct in the authentication channel, register again for Netvisor Sign through our registration page by filling in your information as usual.

3. After registration, login to Netvisor Sign. The service will automatically link the new information to your old account, including any organization accounts, settings, rights, and documents.

Since registration is done through strong authentication, you cannot have two users with the same authentication in the service. Therefore, the registration can be done again, and the service will recognize the old user. This way, Netvisor Sign will also retrieve your name again from the authentication channel, and it will be updated in your Netvisor Sign account.

If your new name does not update during re-registration, even though it has been visible in your strong authentication channel for more than two weeks, please contact the customer service of the respective authentication service. The new name may not have been updated in the background registers of the authentication service, even if it is already visible in their other views.

This article has been translated using an AI-based translation tool. The contents or wording of these instructions may differ from those in other instructions or in the software.